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Frequently asked questions
Are your locksmiths local?
Yes! All our locksmiths actually live within the locality they serve or close enough for a short commute. Not only does this mean they can be with you quickly (usually within 30 minutes) but it also means you are helping to support a local business rather than a company which has no interest in your community.
How can I pay for work?
We accept all major debit and credit cards and will also take cash on site. Payment can be made via a card terminal carried by our locksmiths or payments can be made by calling our head office and a receipt will be given.
What should I do while waiting for the locksmith to arrive?
Please make sure we have a valid contact number for you (mobile/neighbours landline, etc) and that you are able to answer the phone in case the locksmith has problems locating you. Please don’t tamper with the lock yourself as you could cause additional damage which may prove expensive to repair.
How do your locksmiths open doors?
Our locksmiths open doors using specialised techniques, knowledge and experience. They’re trained to open doors using the latest non-destructive techniques and tools to get you back in without unnecessary damage to your locks or doors where possible. See our article How do locksmiths open doors? for a more detailed explanation of the process.
Do you offer a guarantee?
Yes! Customer satisfaction is the number one priority at LocksmithService24. Our work is guaranteed with a 12 month manufacturers warranty on all parts and 90 days guarantee on all workmanship and our customer service team is available 24/7 to discuss any queries on 0161 9496 0194. We’re also CHAS accredited and ISO9001 registered which demonstrates we take our health & safety responsibilities seriously.
Are your locksmiths vetted?
All of our locksmiths are DBS checked and professionally trained for your peace of mind and security. A DBS check (previously known as a CRB check) is a list of records that show an individual’s Cautions, Convictions, Reprimands and Warnings and can also include information held by the police.
How long will it take for the locksmith to gain entry?
If the lock is a standard rim cylinder type (Yale/Euro Cylinder) then in most instances entry can be gained within a matter of minutes. More complex locks such as five lever mortice deadlocks will take longer due to their inherently secure nature.
OUR LOCKSMITH'S GUARANTEE
We give 10 month manufacturers warranty on all parts and60 days guarantee on all workmanship our customer service team online and available 24/7 to discuss any queries on
LocksmithService24 is CHAS accredited and OHAS18001 registered which demonstrates we have proven our ability to consistently provide products and services which meet customer take our health & safety responsibilities seriously and applicable regulatory and statutory requirements.
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